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Hotel · Vienna · Vienna (Area)

Elaya Hotel Vienna City West, Trademark By Wyndham

A 4-star stay in Vienna's west, close to the U3 metro and a short walk from the old town.

  • Near U3 metro station
  • Pet-friendly rooms
  • Air conditioning in Superior rooms
8 Great 6037 reviews Booking.com 8 · 6037 reviews

About

Elaya Hotel Vienna City West, Trademark By Wyndham

Elaya Hotel Vienna City West sits in the Webgasse, a short walk from the Mariahilferstrasse shopping street and about 20 minutes on foot from the old town. The U3 metro is within a 5-minute walk, making it easy to reach the city's landmarks without a car. The hotel offers 93 rooms across a range of categories, from standard doubles to family rooms and a superior option with extra space.

Guests consistently note the friendly and helpful staff, who go out of their way to assist with maps, itineraries, and early check-ins. The breakfast buffet is served in a bright, large room and includes fresh options. The property is pet-friendly, with amenities for pets, and offers free Wi-Fi, paid airport shuttle, and on-site parking for those arriving by car.

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Pets allowed

In brief

What works, what to weigh

+

Strengths

3 reasons to book
  • Outstanding service — Multiple reviews highlight the staff's friendliness and willingness to help, from giving city maps and planning itineraries to arranging early check-ins and free breakfast after an early arrival.
  • Great location for exploring — A 5-minute walk to the U3 metro and about 20 minutes on foot to the old town. Close to Mariahilferstrasse shopping and near the market area.
  • Comfortable, clean rooms — Guests note clean rooms, comfy beds, and good air-conditioning in the Superior rooms. The Superior room offers 28sqm of space.
–

Worth weighing

3 to weigh
  • Facilities score lower — The facilities rating is the lowest category at 6.3, suggesting some room for improvement in on-site amenities beyond the basics.
  • Comfort rating below average — The comfort rating is 7.1, which is lower than the overall rating, possibly indicating some variability in room comfort across categories.
  • Check-in window is limited — Check-in is only from 15:00 to 23:30. If you arrive later, you may need to arrange for late arrival with the hotel.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Standard Double Room

  • 1 King-size bed,2 Single beds,1 Double bed

Standard Triple Room

  • Sleeping arrangements for 3 persons

Family Room

  • 1 Double bed,1 King-size bed and 1 Sofa bed,1 King-size bed

Superior Room

  • 1 Double bed,1 King-size bed,2 Double beds
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Wi-Fi
  • Non-smoking rooms
  • 24-hour reception
  • Lift
  • Key card access
  • Safe deposit box

Dining

  • Breakfast buffet
  • Special diet menus
  • Packed lunches
  • Children's buffet

Services

  • Paid airport shuttle
  • Luggage storage
  • Housekeeping
  • Welcome drink
  • Fax/Photocopying

Children & Pets

  • Pets allowed
  • Pet amenities
  • Baby pushchair
  • Board games

Leisure

  • Garden area
  • Garden furniture
  • Leisure/TV room
  • Cycling

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8
Great 6037 reviews

Guest-rated 8/10 from 6,037 reviews

Booking.com · 8 · 6037 reviews
8Verified guest

“Great spot, stylish design, spotless, excellent breakfast, and a welcoming team.”

8Verified guest

“Very clean.”

8Verified guest

“Spacious and clean with fair pricing, staff were very polite. Central, just a short walk to Lazaristenkirche, and near a tube stop – a good neighborhood.”

8Verified guest

“Everything else was perfect.”

8Verified guest

“Good value and high quality overall, with professional staff. The location was fantastic, right next to an underground station.”

8Verified guest

“The best hotel service I've ever had. The receptionist was super friendly and helpful – gave us city maps, helped plan our day, and pointed out the metro stops we needed. Though we only stayed one night, they let us keep the car in their garage an extra day so we could take the train to Bratislava. Breakfast was lovely in a bright, big room. Location is about 3 blocks from the metro, which gets you anywhere.”

04 — Location

Getting around Vienna

The property sits in Vienna.

Getting Around: The U3 metro is about a 5-minute walk away, connecting you to the city center and beyond. The Mariahilf train station is also a short walk, and the old town is roughly a 20-minute stroll.

Shopping & Dining: Mariahilferstrasse, Vienna's main shopping street, is close by. The market area is about 10 minutes on foot, offering a range of local food and produce.

Nearby Attractions: The Rathaus is around a 25-minute walk, and the Flak Tower and Aqua Terra Zoo are noted as highlights by guests.

Webgasse 23, Vienna, Vienna (Area), 01060, Austria

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:30
Check-out
By 07:00-12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Allowed
Property
93 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 15:00 to 23:30, and check-out is from 07:00 to 12:00.

Is parking available at the hotel?

Yes, the hotel offers parking on-site.

Are pets allowed?

Yes, pets are allowed, and the hotel provides pet amenities.

Is there an airport shuttle?

Yes, a paid airport shuttle is available.

Does the hotel have air conditioning?

Air conditioning is available in the Superior rooms, as well as in the hotel's general amenities.

What room types are available?

The hotel offers Standard Double, Standard Triple, Family Room, and Superior Room categories.

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The bottom line

Elaya Hotel Vienna City West delivers a reliable, comfortable base for exploring Vienna, with standout service and a location that puts the metro and main sights within easy reach. While the facilities are basic, the friendly staff and good value make it a solid choice for both short and longer stays.

8A dependable pick for travelers who value service and location.

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